Privacy Policy

1. Information We Collect

a. Information You Provide Directly

When you interact with us, we may collect:

• Contact details: name, email address, company name, billing address, phone number.
• Account details: login credentials, profile information.
• Payment information: payment method, billing history (handled securely by Stripe).
• Project content: videos, audio files, scripts, and brand materials uploaded for editing.
• Communications: messages, feedback, testimonials, or support requests.
• Employment applications: resumes or portfolios (if you apply for a position).

b. Information Collected Automatically

We automatically collect:

• IP address, browser type, device information, and operating system.
• Usage data (pages visited, time spent, actions taken).
• Tracking data via Google Analytics, Google Tag Manager, and Microsoft Clarity.
• Marketing performance data from Facebook Pixel (if advertising cookies are accepted).

2. How We Use Your Information

We process your information to:

• Provide and operate our video editing Services.
• Manage your ManyRequests client portal account.
• Process payments securely via Stripe.
• Maintain and optimize website performance (via Vercel hosting).
• Manage customer relationships and communications through HubSpot CRM.
• Improve functionality and personalize your experience using analytics and feedback data.
• Send relevant updates, newsletters, and offers (with your consent).
• Comply with applicable laws and enforce our Terms of Service.

3. Human + AI Collaboration

Our Services combine human expertise with AI-assisted tools to speed up workflows (e.g., transcription, trimming, audio cleanup, color suggestions). We may process your Project Content through AI tools but never use your files to train AI models without your explicit consent. Only authorized Mooncut staff and editors have access to your projects.

4. Third-Party Services We Use

We only share data with trusted third parties that help us deliver our Services:

These services may process data in other jurisdictions. We ensure compliance through contractual safeguards such as Standard Contractual Clauses (SCCs) under the GDPR.

5. Legal Bases for Processing (GDPR)

We process personal data based on:

• Contract performance: to deliver our Services.
• Consent: for marketing or analytics cookies.
• Legitimate interests: improving user experience and platform performance.
• Legal obligations: to comply with tax or regulatory requirements.

6. Retention

We retain your information only as long as necessary to:

• Deliver Services or maintain your account,
• Fulfill legal and tax obligations, and
• Resolve disputes.

Project files may be deleted upon request once editing is complete.

7. Your Rights

Depending on your jurisdiction, you may:

• Access, correct, or delete your personal data.
• Restrict or object to processing.
• Withdraw consent for marketing communications.
• Request a copy of your personal data.

Requests: hello@mooncut.video

8. Children's Privacy

Mooncut is not intended for users under 13 (or the age of digital consent in your country). We do not knowingly collect children's data. If you believe this has occurred, contact hello@mooncut.video for removal.

9. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a new "Last updated" date. Significant updates may also be emailed to users.

10. SMS / Text Messaging Communications

If you contact Mooncut by sending an inquiry or booking a call and leaving your phone number in the corresponding field, we collect that number along with the details of your request in order to respond to you. By providing your number, you consent to receive text messages from Mooncut related to your inquiry, including links to schedule a call with our team.

Message frequency varies. Message and data rates may apply. We do not share or sell your mobile phone number or opt-in data to third parties or affiliates for marketing purposes. You may opt out of receiving text messages from Mooncut at any time by replying STOP, and you may request help by replying HELP.

For questions about our SMS program, contact us at hello@mooncut.video or +1 302 208 6322.

11. Contact Us

Mooncut Video
Email: hello@mooncut.video
Website: https://mooncut.video